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Frequently Asked Questions

1.  Getting Started
2.  Retailisation App
3.  Retail Management

Have more questions? Talk to one of our specialists.

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Getting Started

How can I request a demo?

You can schedule a demo with us by selecting the date and time that suits you best here

How long is the onboarding process?

The onboarding process consists of 5 parts which usually takes about 30 days. 

Do you offer support?

We have a dedicated team of industry experts available to help you monitor your business and answer any questions regarding Retailisation.

Which training resources are available for clients?

We schedule weekly calls with our clients to ensure that they are using the portal to its highest potential. We also provide our clients with an onboarding / portal training and give them access to our Retailisation Knowledge Base

Introduction to Retailisation

Which files are required to get started with Retailisation?

The files used by Retailisation are:

  • Inventory
  • Location & Location Attribute
  • Movements
  • Product & Product Attribute

What methods can be used to transfer files to Retailisation?

You can use standard data connections to transfer files to Retailisation. 

Is reporting a standard feature in the Retailisation portal?

All users get access to the reporting functionality in the portal unless specified otherwise by the client. 

Can Retailisation provide user-based data control?

Retailisation implements row-level security to the portal whenever requested. 

Which browsers are compatible with the portal?

The portal is compatible with:

  • Google Chrome
  • Safari
  • Mozilla FireFox 

Retail Inventory Management

What is retail inventory management?

Retail Inventory Management is matching your supply to projected demand on each shelf in any retail channel, while catering for supply chain constraints (like pack sizes and minimum order quantities) and the uncertainties that typify the industry. Learn more about retail inventory management.

How do you measure understocks?

We say that the business is Understocked when it is likely that demand cannot be fulfilled. This happens when the re-order point is too low, the lead-time is too long or when sales are suddenly higher than what we ‘reasonably expected’. Learn more about Understocks in our blog.

How do you measure overstocks?

Since orders are always placed up to the re-order point, any ‘economic inventory’ greater than what is ‘on hand’ plus what is ‘on the way’ (in transit or on order) is called ‘Overstock’. Learn more about Overstocks in our blog

What is an SKU?

SKU stands for Stock Keeping Unit. It is a unique product (defined by its Style, Colour and Size) in a unique location.  

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